1. How can I contact you?

You can contact us by sending an email to lovemomusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where do your products ship from?

Our products are sourced from various suppliers and manufacturers around the world. As a dropshipping store, we work with suppliers who are located in different countries. This allows us to offer a wide range of unique products at competitive prices.

3. Can I get a refund on my products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more information on how to initiate a return.

4. How long does shipping take?

Shipping times may vary depending on the product and the supplier. Generally, it takes 7-20 business days for your order to be processed, packaged, and shipped. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times and fees may vary for international orders. It is recommended to check the shipping details at checkout or contact us for more information.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and security.

7. Are your products eco-friendly?

We strive to offer a selection of eco-friendly products. While not all of our products are specifically labeled as eco-friendly, we prioritize working with suppliers who share our commitment to sustainability and environmental responsibility.

8. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery on our website or the shipping carrier's website.

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund, depending on the circumstances. Please refer to our refund policy for more information.

10. Do you offer wholesale or bulk ordering?

Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in purchasing a large quantity of items, please contact us with the details of your request, and we will provide you with more information and pricing.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lovemomusa@gmail.com.